Hello community,
I had raised a request for my lost iPhone on 25th Feb 2024 i.e. TWO WEEKS ago. I was told that since the Insurance Dept don’t work on weekends, they will look into it and resolve it in next 72 business hours. NOTHING happened the whole week.
Now, this week on Monday 4th March 2024 I had an interview appointment with an Insurance Team guy who at the end of the conversation asked me to send a bill of food to prove that I was out following which he will make a decision in next 24-48 hours which I emailed him immediately after the call finished.
It’s been FIVE DAYS since then after that and NO ONE has bothered to either reply or intimate about any developments.
Hence I sent them an e-mail REMINDER on 6th March 2024 about their claim of final decision in 24-48 hours, and if they need any more information from me to resolve the matter. But they haven’t acknowledged that email either.
On calling the customer care, they say there have been NO PROGRESS NOTES whatsoever in my account thus far, and that the insurance team is “STILL LOOKING INTO IT” and they will let me know WHENEVER they have something to say.
So, in essence it’s been 2 weeks without the phone, while EE charges me for Airtime, and phone cost.
I’m utterly appalled at this kind of attitude that’s being put on display in last 2 weeks. Is this sort of opaqueness a typical practice with EE insurance department? Or they just sit on a file till whatever time they please to?
As a customer, what shall I do now? What are my options, apart from being at the mercy of Insurance Team?
