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Sim on last chance pin code locked

Fletchermlf68
Explorer

‎12-11-2022 03:21 PM

Hi since I had my repayment phone and sim if the battery dies my phone comes up with sim locked and gives me 3 chances 

I want this to stop it is now locked and got 1 try left please help as I don’t know the PIN number 

4 REPLIES 4
Chris_B
Grand Master
Grand Master

‎12-11-2022 04:14 PM - edited ‎12-11-2022 04:15 PM

@Fletchermlf68  The default sim PIN code is 1111 until you change it yourself.   If you have already changed it and don’t remember the code you’ll need to request a replacement sim as there is  no way to know what that code would be. 

Schockwave
Community Hero
Community Hero

‎12-11-2022 05:37 PM

@Fletchermlf68 , if you try a third time, then you can locate the PUK code in your account either via the My EE App or online, this should unlock and enable you to use your phone again.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Mocanu
Investigator
Investigator

‎09-11-2023 09:38 PM

Pin sim

0 Helpful
Katie_B
EE Community Support Team
In response to Mocanu

‎10-11-2023 07:19 AM - edited ‎10-11-2023 07:19 AM

Hello @Mocanu. 

Is the pop up asking for your PUK code?

Has the SIM previously worked OK in the device?

Katie

0 Helpful