People can only hear me slightly when I call landlines

[mousetarget]

Whenever I ring a landline the person on the other end can only hear me slightly - I can hear them fine. Calling mobiles there are no issues. Microphone is fine, I’ve updated the software, it’s an iPhone X.

[bristolian]

Does this only affect landlines in a particular area code?

Is this only in one specific area?

Does this affect incoming landline calls as well as outgoing?

[mousetarget]

It seems to only affect landlines in one area but to be honest I haven’t noticed.  EE have asked me to travel to another area and call a landline and see what happens. I know it’s not my iPhone as my wife’s iPhone experiences the same problem.

I’m very surprised if it is a local problem they haven’t been inundated with complaints from other EE customers.

Only seems to happen if I call their landline. Mobile calls are absolutely fine.

[Leanne_T]

Hi @moustarget

Does this happen with more than one landline? 

If you can try another area and call the landline and let us know if the same happens? 

Leanne. 

[mousetarget]

Yes it does happen on more than one landline number. Next time I’m out of this area I will try ringing another landline and update you.

[Leanne_T]

That would be great, thanks very much @mousetarget

Speak soon 🙂

Leanne.

[mousetarget]

Hi Leanne

just tried ringing a landline from another area and still have the same problem - I can hear them fine - they can hardly hear me.

[James_B]

Hi @mousetarget,

Please get in touch with Technical Support so a member of the team can take a detailed look at this issue for you.

They'll be happy to help. 🙂

James

[Woynot]

Hi James_B.  
Were you able to resolve this issue?  I'm having the same problem with my iPhone 8.
Thanks

[mousetarget]

I’m afraid EE Technical team haven’t resolved the issue - after a nearly an hour talking to them all they could confirm is that their system is working fine!