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Non receipt of incoming whats app calls with no wi-fi

bmellows
Visitor

‎30-01-2023 09:00 PM

I am currently unable to receive what’s app incoming calls when not connected to Wi- Fi ?

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎30-01-2023 09:16 PM

Hi @bmellows 

Do you have data active? Do you have any data? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
bristolian
Legend
Legend

‎30-01-2023 10:43 PM

Are you able to use other internet-based functions on your phone?

WhatsApp "calls" are not carried through EE's network as voice calls - all usage of WhatsApp is treated by EE as data traffic.

So the limit of EE's troubleshooting is whether you have a working mobile data connection.

0 Helpful