New sim card

[Gfbe967]

Hi I just put in my new SIM card as I am transferring from BT. Initially I had service but this suddenly stopped and nothing seems to work in terms of getting it back. I also cannot get in touch with ee to find out what is wrong

[Christopher_G]

Hi @Gfbe967 

Welcome to the community.

Have you tried restarting the phone? Do you get any signal on the phone at all?

Chris

[Gfbe967]

Yes restarted multiple times, BT sim back in and working properly??

Sent from my iPad

[Katie_B]

Hi @Gfbe967. 

That's strange. 

If you try your EE SIM in another device does it work?

Speak soon, 

Katie