Mend and

[KenzieGlover]

Hi, I sent my Iphone 13 to be repaired with the mend andnlend aervice on the 22nd of December. I was given a time period of 5-10 days until I got it back. It has now been almost 3 weeks and my phone still hasnt even reachrd tbe repair shop. Why is this taking so long and who could I talk to to sort it.

Thank you.

[James_B]

Hi @KenzieGlover,

I'm sorry to hear your phone hasn't been repaired yet. Did you arrange the repair in an EE retail store?

James

[KenzieGlover]

Hi James, yes I did arrange the repair through an EE store.

Will I be able to go into the store and get an update ?

Thank you, Kenzie.

[James_B · Accepted solution]

Hi @KenzieGlover,

I'd recommend contacting your local store directly for an update.

They'll be happy to help. 🙂

James

[KenzieGlover]

Thanks for your email, you have been incredibly helpful.

Thank you and kind regards, Kenzie.

[James_B]

No problem @KenzieGlover 🙂

James