LOCKED PHONE

Roberto15 · ‎23-09-2023

HI

I am trying to set up my new Apple iPhone 15 the quick start never worked so I tried to use the wi fi as suggested

I was asked to enter my mobile no ,e mail address ,or apple password. I entered both e mail address and phone no and

apple password. but all that happened is now my phone is locked as it put message up incorrect information any ideas on how to unlock

I have been on phone to EE for over 20 minutes. but no reply just constant music

Christopher_G · ‎24-09-2023

Hi @Roberto15

Did you manage to get this sorted?

Chris

View solution in original post

TheDinosaur1987 · ‎23-09-2023

Hello

Have you tried Apple UK support here - https://support.apple.com/en-gb/contact

If you can't get a hold of EE

If you think I helped please feel free to hit the "Thumbs Up" button below.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

I'm currently using a Samsung Galaxy S23 Ultra

Christopher_G · ‎24-09-2023

Hi @Roberto15

Did you manage to get this sorted?

Chris

Roberto15 · ‎24-09-2023

Yes all sorted thanks

Sent from my iPad

Christopher_G · ‎24-09-2023

Good stuff, thanks for letting us know, @Roberto15

Enjoy your new phone. 🙂

Chris