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Iphone Keypad not working

adamelder108
Explorer

‎23-01-2024 11:11 AM

When I call voicemail or 150 the key pad on my iPhone 14 isn't being recognised by the system - so I'm unable to choose any options. Is there a fix for this? I've tried restarting my phone.

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎23-01-2024 12:36 PM

Hi @adamelder108 

Are you using a screen protector. Does this issue happen with other apps. 

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
adamelder108
Explorer

‎23-01-2024 01:10 PM

It's fixed now. The problem seems to be that there are two numbers to dial into voicemail. One of the numbers was causing the problem. When I dialled in using 22204 the keypad worked fine.

0 Helpful