Iphone 11 - unable to make calls out and cannot receive calls

[lmerrick71]

I have an iPhone 11 - people call me but when I answer they cannot hear me and also when I call them they cannot hear me!  If I call them on WhatsApp or they call me on WhatsApp it works!  

Any idea what I need to resolve this problem?

[Leanne_T]

Hi @lmerrick71 

Thanks for coming here. 

Does this happen in more than one area? 

Are you connected to WiFi Calling when this happens? 

Leanne 🙂