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Green screen

Mirren2004
Contributor
Contributor

‎11-04-2023 02:49 PM

My iPhone 12 has stopped working all green screen my contract isn’t up until July what can I do 

0 Helpful
6 REPLIES 6
Chris_B
Grand Master
Grand Master

‎11-04-2023 04:43 PM

@Mirren2004   You might find this fix HERE.  
alternatively, you need to book an apple appointment in to get this looked at and have it repaired and as it’s now over 12 months this cost will be down to you if you don’t have insurance you could claim on.   Or you could call EE customer services and enquire how much it will cost you to upgrade early.

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Paulg0
Established Contributor
Established Contributor

‎11-04-2023 04:50 PM

If the device is less than 2 years old the supplier has a responsibility to replace / repair under UK consumer law. This is assuming that the device has developed a fault as opposed to being damaged. 

Details at https://www.apple.com/uk/legal/statutory-warranty/uk/ 

Paul

 

Chris_B
Grand Master
Grand Master
In response to Paulg0

‎12-04-2023 07:16 AM

@Paulg0   So you’re saying that @Mirren2004  needs to get an independent report at their own cost to prove the fault was there before they got the device.      

 

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Paulg0
Established Contributor
Established Contributor

‎12-04-2023 07:26 AM - edited ‎12-04-2023 08:03 AM

You would hope that whoever supplied the device wouldnt be too difficult about admitting there is a fault. If there is a dispute there is details of a mediation process in the q&a section at https://www.citizensadvice.org.uk/about-us/our-work/citizens-advice-consumer-work/the-consumer-right...  

I'm not sure if you can take an Iphone supplied elsewhere to an Apple store for repair. That would probably be the best option if it can be done.  It looks like this is probaby possible at https://support.apple.com/en-gb/HT201624

Paul

 

Chris_B
Grand Master
Grand Master
In response to Paulg0

‎12-04-2023 07:44 AM

@Paulg0   Did you actually read what you originally linked to.       The device is over 12 months old so this is down to the purchaser of the device to provide proof the issue was there beforehand.     No one will investigate this for nothing and no seller has to provide such a service as it’s now over 12 months this has to be a paid investigation.      

That’s what insurance is for.   The issue obviously wasn’t there before hand as it’s very obvious it would have been seen as it’s the screen.     

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Paulg0
Established Contributor
Established Contributor

‎12-04-2023 07:55 AM - edited ‎12-04-2023 07:56 AM

My bad, yes that was the wrong document it should have been https://www.apple.com/uk/legal/statutory-warranty/uk/#:~:text=Should%20your%20product%20be%20defecti.... 

Cost of coverage

Statutory rights at no additional cost

Paul