Cyber security/ apple care

[Jamiec09efc]

Hi. Just got a phone off EE and got 2 add ons apple care and cyber security. How do I activate these/ know these are active as when I go in app they want me to pay for them again but I’ve already got them in my order. 

[Chris_B]

@Jamiec09efc  Apple care is part of your insurance you took out with the device.    You’ll get insurance information through the post, it’ll take a few days before you get it.    Did you take out insurance? 

Check your add ons to see if cyber security is there.  

[Jamiec09efc]

I took out damage care with apple car services. Cyber security isn’t there yet so may take a day or to maybe. 

[Chris_B]

@Jamiec09efc  It should be there already.  If it’s not displayed in add ons it’s not been applied.  You can still do this as it’s a paid for extra.