22-06-2023 10:29 AM
Hi
Opened a new line, an iPhone 14, received the phone and sim won't work. Found out on online chat that it's been blacklisted. Not sure how ee can send out a new phone that's blacklisted. Not happy at the moment
Solved! See the answer below or view the solution in context.
22-06-2023 12:49 PM
Hi
They weren't sure how it happened, but I've just spoken to one of your excellent colleagues who's helped me through it and the phone is fine now. 😊
Thank you!
22-06-2023 12:37 PM
Hi @Bonn
Welcome to the community.
I'm not sure how that could happen. Seems like there may have been a mistake somewhere. What did our Mobile Care team say the next steps are?
Chris
22-06-2023 12:49 PM
Hi
They weren't sure how it happened, but I've just spoken to one of your excellent colleagues who's helped me through it and the phone is fine now. 😊
Thank you!
22-06-2023 12:50 PM