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Back log iPhone 14 pro max

Achad88
Investigator
Investigator

‎10-01-2023 08:47 AM

Does anyone know how much longer we will have to wait ordered iPhone 14 pro max space black 256gb on dec 31st  as an upgrade, now being asked to return my current phone before my upgrade arrives or face charges anyone else having this issue 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎10-01-2023 10:49 AM

Hi @Achad88

Thanks for coming here. 

The current estimate for that device is to expect dispatch within 21 days. DPD will be in touch with order tracking information when it's ready to be delivered.

You won't need to return the phone, until you receive the upgrade. 

Thanks 🙂

Leanne. 

0 Helpful
Achad88
Investigator
Investigator
In response to Leanne_T

‎10-01-2023 12:34 PM

BDEF2F4B-5BEB-493E-880D-AFD1E34D5E45.jpeg

 I had this emailed from EE, I was told when I ordered it would take 7 days to arrive, now it looks like I’m either going to be with out a phone or charged extra for something that is totally out of my control. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Achad88

‎10-01-2023 12:47 PM

Hi @Achad88

Please give us a call on 150 and the team will make sure no charges are applied for you. 

Leanne.

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