no moblie internet

[kelsey008]

I have a Samsung s21 FE 

I am unable to use my Internet. WiFi everything works. 

when I try to use 4g/5g anything that's not WiFi the Internet doesn't load. 

I am still able to message on what's app

 but not access the Internet 

I have moblie data on. I have loads of Internet left. I have roaming on. I've turned it on n off again. done all the upgrades. 

[Northerner]

Hi @kelsey008 

If WhatsApp works them your device is connecting to data. 

Try a different browser. Try the the BBC website. 

Thanks 

[kelsey008]

hello 

I just tryed it 

doesn't load. I have Internet coz I can use WhatsApp 

just can't load any websites tryed Google and Samsung Internet- both same doesn't load

thank you for your reply! xx 

[Northerner]

Hi @kelsey008 

If you're content lock is active (look on the EE app) then you cannot get on certain 18+ sites. 

Try going into settings apps - three dots and reset app preferences

WhatsApp uses data so if you can use WhatsApp on 4/5G then everything else should work.

Thanks 

[kelsey008]

it's any website not 18+ any site bbc or anything,  apps work just not any other thing! 

I looked in settings all seems OK. 

I did a area check and it has 5g. 

thank you again for an answer! 

[James_B]

Hi @kelsey008,

Do you only have this problem in one location or everywhere?

James

[kelsey008]

everywhere 

[James_B]

Hi @kelsey008,

What happens when you try to load a webpage? Do you see a particular error message?

James

[kelsey008]

nope just doesn't load. 

• blank screen - the loading bar appears but doesn't load. no messages or anything. 

[James_B]

Hi @kelsey008,

Please get in touch with Technical Support so a member of the team can take a look at this issue for you.

They'll be happy to help. 🙂

James