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Warranty coverage

siany2023
Visitor

Does warranty cover a faulty charging plug? My TCL devices doesn't charge very well using a different make of plug.  The device charges extremerly slow. If I wiggle the USB connection it will charge but again only slowly.

I have had my device for just under 3 months? I am on contract 

can anyone advise me on what action to take to resolve my issue please????

1 REPLY 1
James_B
EE Community Support Team

Hi @siany2023,

Welcome to the EE Community. 🙂

It sounds like the charging cable may have been damaged. Have you tried using the TCL plug with a different cable?

James