Waiting for an order

[PE18]

Hi is anybody Else having issues with orders? I placed an order for galaxy fe buds on the 23rd November I have received a email staying order received with a order number but nothing else since. Order not showing on my account in the app and I phoned 150 to be told they couldn't help. Very poor communication and not being able to find out what going on with my order

[Christopher_G]

Hi @PE18 

Welcome to the community.

Were the customer service team able to confirm the order? Is it an add to plan order or did you purchase them outright?

Chris

[PE18]

No they said the billing department had no order for me

[PE18]

I ordered it through the EE app I had a notification email for the order 

[PE18]

It's an add to plan order

[Christopher_G]

They should be able to check the order for you if you give us a all on 150, @PE18 

Chris

[PE18]

I did phone them chris but as I said they checked with billing who said there was no order and for me to reply to the email that confirmed the order not helpful at all. I just want to know if I'm going to receive it

[Christopher_G]

Could you try and speak to them again please, @PE18? They have access to your account so are in a better position to help you with this. If there was a problem with the order going through, they should be able to investigate it.

Chris