Upgdraded to Z Flip phone with £400 discount once old phone sent problem

[Les]

Hi I upgraded to a Samsung Z Flip phone and received it around the 8th November 2021.
There was a £400 discount on the deal if the old phone is returned. 
Trouble is I was supposed to receive an envelope to put the old phone in and then return it through the post office. As at the 21st November, I haven't received that envelope so am still sitting with the phone.
Anybody any experience about this topic? I am concerned that EE will come back and say they haven't received the phone and therefore the £400 will not be discounted.
Can anybody advise on the best thing to do. There were a few **bleep** ups from EE before th upgrade was completed properly.

[Chris_B · Accepted solution]

@Les  Call customer services about it. 

[Les]

Thank you Chris. Will do. Just wondered if anybody else had had a similar experience and what happened. But yes I will call them in teh morning. Les

[Lc33]

I've had the same thing.

What did they recommend when you rang them? 

Been on hold so long now am losing the will.

[James_B]

Hi @Lc33,

Welcome to the EE Community. 🙂

Our Customer Care Team will be able to make sure a returns pack has been ordered for you.

Thanks

James

[Les]

I got EE on the phone. Thye said that I should receive the envelope this week. So everything is OK

[Lackon7]

I wanna get this phone

[Jon_K]

Hi @Lackon7.

Welcome to the community.

Have a look at our online shop to see the latest range of available phones.

Jon