Slow Mobile data

[MuhammadAsif]

Hello,

I am facing very slow internet on my phone(Samsung A13 4G), I don't know the reason why. I have deleted the cache of several apps but still the same.

[Katie_B]

Hi @MuhammadAsif. 

Welcome to the community. 

Do you experience slow internet within one location?

When you text BALANCE to 150 does it report you have data remaining?

Katie

[MuhammadAsif]

Hello @Katie_B 

I ma facing this issue in multiple locations, like home, workplace, and outside, from past couple of days its getting worst.

[Katie_B]

Thanks for confirming @MuhammadAsif. 

Have you been able to test your SIM in another device to see if the issue continues. 

Katie

[MuhammadAsif]

I haven't, honestly at the moment I am having this one device only.

[Katie_B]

Hi @MuhammadAsif. 

As this is in multiple locations I would recommend trying a replacement SIM. 

Katie

[MuhammadAsif]

Do I need to buy a new number ?

[Leanne_T]

Hi @MuhammadAsif 

If you order a replacement SIM card this would keep the same number. 

Please see our How Do I Swap My SIM or Get a New SIM? | Mobile Help | EE for more details 🙂

Leanne.

[MuhammadAsif · Accepted solution]

Hello

Just to let you know, that I have removed the SIM and re-enter it again, after that my internet was working properly.

Thanks for your prompt response.

[Leanne_T]

Thanks for letting us know @MuhammadAsif 

Glad to hear this is now working for you 🙂

Leanne