Sim showing no service on new phone

[Fmubarak]

My ee sim is showing no service in new s23 ultra

[Katie_B]

Hello @Fmubarak. 

Did you process an upgrade or is this a new line?

If you done an upgrade do you still have your old SIM? if yes, please try using your old SIM should it fit. 

Katie 

[Bonewanger]

Same as the person above. Have a new S23 which is an upgrade from my old S21. The phone doesn't recognise either the new sim or my old one. It just says 'no sim no service'. When I try to phone or text anyone it says 'not connected to network'. However, it can connect to my wi-fi, but thats all.

[James_B]

Hi @Bonewanger,

Welcome to the EE Community. 🙂

Does the old SIM still work in your old phone?

James

[Bonewanger]

No, I get exactly the same thing. I have an EE store local to me, should I try in there?

[James_B]

Hi @Bonewanger,

Did you try to activate the new SIM online?

James