Samsung S21 5G

[Ryandavies111]

I have recently found that my S21 isn't connecting to 5G networks on EE very well. There is a unfilled and filled 5G icon and even right next to a 5G enabled tower, it rarely turns solid and speeds don't seem to be very 5G like (max 200ish mbps in only a few cases). I have seen it maybe turn solid once or twice but as I mentioned, its very rare. People with other phones like OnePlus&IPhone seem to connect without a problem with 400+mbps. I'm not sure if this is a problem with EE's 5G network and Samsung phones or if its a full other non related issue but I have tried most common methods like rebooting,  selecting 5G, aeroplane mode, manually selecting EE under networks etc.

[Northerner]

Hi @Ryandavies111 

Different handset radios, different software. The icons on both devices don't mean the same thing. 

Which tariff are you on? 

Those speeds would indicate you're already receiving better speeds than most other EE 5G user's. 

Thanks 

[Ryandavies111]

I'm on a uncapped 5G 24month contract plan. My friends with out devices seem to be getting much better speeds tho off the same masts.

[Leanne_T]

Hi @Ryandavies111 

Thanks for coming here. 

I would suggest calling us on 150 and the team will get this looked into in more detail for you.

Leanne 🙂