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SIM Locked

SarahW4
Investigator
Investigator

‎11-05-2022 08:43 PM

Hi,

I no longer use my PAYG Sim but need to access it to retrieve a code - given that this has been a fair amount of time I have forgotten the code and only have 1 attempt to unlock remaining. Unfortunately I didn't register the number on My EE and so Im not sure if it's still possible to get a PUK code?

0 Helpful
5 REPLIES 5
XRaySpeX
Grand Master
Grand Master

‎11-05-2022 08:53 PM - edited ‎11-05-2022 09:02 PM

@SarahW4 : You sure that the SIM is locked & it's not that it's been deactivated due to lengthy inactivity. The latter is more likely if it's been over 9 months since you last used it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
SarahW4
Investigator
Investigator
In response to XRaySpeX

‎11-05-2022 09:10 PM

Thanks for your reply! Its been about 6 months since it was last used, maybe slightly less. Im attempting to put the sim into a new device (Ive relocated and so have a new sim replacing my old one in the iphone) and so when placed in this device it asks me for a sim code which I simply dont have.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to SarahW4

‎11-05-2022 09:40 PM

Can't you now register that SIM to MyEE in order to obtain its PUK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
SarahW4
Investigator
Investigator
In response to XRaySpeX

‎11-05-2022 09:42 PM

Ive tried but it's sent a code via sms to verify which I cant access without the sim.

0 Helpful
Leanne_T
EE Community Support Team
In response to SarahW4

‎12-05-2022 07:54 AM

Hi @SarahW4

 

Thanks for coming here 🙂

 

If you get in touch with our customer care team by calling 0800 079 8586 they will be able to help you with the PUK code 🙂

 

Thanks. 

 

Leanne.

0 Helpful