Returning a Smartwatch

XboxGamer1987 · ‎15-11-2022

Good evening

I ordered a Samsung Galaxy Watch 4 Classic online from EE. However I've been using it and I'm thinking of returning it as It ain't for me. I'm still in the Cooling Period.

Am I still able to return it or am I stuck with it?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

XRaySpeX · ‎15-11-2022

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

XboxGamer1987 · ‎15-11-2022

Even if I've been using it?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

XRaySpeX · ‎15-11-2022

Yes. That's what the cooling-off period is for, trying it out to see if it's satisfactory.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chris_B · ‎15-11-2022

@XboxGamer1987 Yes. Providing there is no marks on it you just need to call customer services and inform them you don’t want it.

BlueEyes2 · ‎16-11-2022

When I just ordered mine couple days ago they said I had 14days cooling off period and i could return in the 14days anything after I’d have to pay fee, that was Apple Watch not sure if it be different tho

Jon_K · ‎16-11-2022

If you ordered online or over the phone you would still get a cooling off period, @BlueEyes2.

This applies to the Samsung and Apple Watches.

Jon