06-11-2023 02:16 AM
Hi all I was just sitting here on my phone (pixel 7 pro) and all of a sudden it got hot, I was on a messenger call and charging when it happened and I have done this before a few times and had no issues, so I put the phone down and picked it up about a couple mins later and I heard a rattler from the inside, what should I do as I didn't actually get insurance when I started my contract. Any help would be amazing?
06-11-2023 07:38 AM
Hello @Plex01.
If your phone is hot to touch I would recommend removing your charger and not touching your phone.
I would recommend using a different phone and getting in touch with our technical care team, this will let the team complete a full diagnostics.
Katie