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Phone bricked after inserting new SIM

Geoff_Burns
Explorer

‎03-03-2023 08:20 AM

This morning I fitted the new EE SIM after confirmation that my account had been transferred from BT.

On attempting to restart, it is totally dead.  Won't switch on, and won't even show charging when connected to USB.

Is this a known occurrence?  Is there a solution?

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎03-03-2023 08:46 AM

Hi @Geoff_Burns 

What device do you have?

The SIM will have nothing to do with this I'm afraid as it only interacts with the device radio. You've either had problems before or this is coincidental. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Geoff_Burns
Explorer
In response to Northerner

‎05-03-2023 09:35 AM

A heck of a coincidence if a phone which has been perorming faultlessly for 5 years suddenly dies on inserting the new SIM to complete the switch-over . . .

0 Helpful
Christopher_G
EE Community Support Team
In response to Geoff_Burns

‎05-03-2023 09:52 AM

What kind of phone is it, @Geoff_Burns? Who supplied the phone to you originally?

Chris