New S22 not charging

Caroline89 · ‎19-05-2022

Hi my brand new S22 died while out and now isn’t charging, can anyone help?

Northerner · ‎19-05-2022

Try leaving it plugged in to the power (make sure the cable is connected correctly) and after 15 mins try a soft reset if the power button doesn't boot up the phone.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Caroline89 · ‎19-05-2022

@Northerner @Thank you! What is a soft reset? Thanks

Jon_K · ‎20-05-2022

Hi @Caroline89.

To perform a soft reset you need to press and hold the power button and the volume down key at the same time until the Samsung logo appears.

Let us know if this helps.

Jon