Device Data on EE

Anonymous411 · ‎25-09-2023

Dear EE

My Pay Monthly device& Sim contract with EE started on 1 February 2022.

After restoring my device data for all call logs/messages, all data has been restored from March 1 to Current date___.

There is approximately 1 month of missing data in which the device did not restore. This missing data is for the 1st month of data accounting for when the device/ Sim were initially purchased.

Can you kindly advice on why the device has not restored only the first month data and how to retrieve this if possible?

Northerner · ‎25-09-2023

Hi @Anonymous411

I assume the restored data is data you have backed up. If you havent backed up the data it will not restore it.

This has nothing to do with your tariff.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

Northerner · ‎25-09-2023

Hi @Anonymous411

I assume the restored data is data you have backed up. If you havent backed up the data it will not restore it.

This has nothing to do with your tariff.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.