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how do i turn off content lock??

dea18181
Explorer

‎28-04-2024 08:24 PM

hello. i tried to turn off content lock by putting my card and it kept denying i even called 879 and they STILL denied?? can any costumer service contact or respond here i’ll provide proof of drivers licence and also there’s NO option to turn it off or setting. 

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎28-04-2024 08:45 PM

@dea18181 : : Are you on contract or PAYG?

  • On Contract: Follow Switching Content Lock OFF or ON .
  • On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
dea18181
Explorer
In response to XRaySpeX

‎28-04-2024 08:49 PM

is it automated call like a robot speaking? so it can be much easier to get through? and also it’s monthly contract but theres NO option to turn off content restriction?? 

0 Helpful
Christopher_G
EE Community Support Team
In response to dea18181

‎29-04-2024 08:03 AM

Hi @dea18181 

If it's a monthly contract, you should see the parental controls option in the plans & subscriptions section of your EE Online account.

Chris