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esim QR code not being recognised by Google Pixel 7

alanhamilton
Visitor

I have previously used the ee website to get a QR code for an e-sim which was active on an iPhone.  Each time on the Pixel I would scan the QR code and it would work and provision fine.  Now when I try it I get "Couldn't activate service" There's an issue with your SIM profile. To fix the issue, contact your operator.  You can provide the following information to your operator: Subject code 8.1.1, Reason code 3.8" and then it offers an EID for the device.

Is this a temporary problem which someone in EE can help me with?

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @alanhamilton 

Welcome to the community.

I suggest speaking to our technical support team so they can check your account and look into this for you.

Chris