Number transfer

[Jenwight]

I gave EE my pac code when I placed my order, how long after inserting new sim into phone should it take for my old number to work again, do I have to do anything else for this to happen 

[Leanne_T]

Hi @Jenwight 

Thanks for coming here. 

This should be the next working day, when did you receive the SIM card? 

Leanne 🙂

[Jenwight]

Today 

[Leanne_T]

Thanks @Jenwight 

The number transfer should transfer for you on Monday. 

If you would like to check this is all set up please call us on 150 🙂

Leanne.

[Jenwight]

Wow that’s a long time to wait, I wasn’t expecting that, so that means no one can contact me all weekend as the don’t have the new number 😞 disappointed 

[Leanne_T]

The old network SIM card should still be active, is this not working? @Jenwight 

Leanne.

[Jenwight]

I presume it might it’s very annoying and frustrating that I have to keep swapping SIM cards I really can’t believe it’s taking a week to transfer from another supplier to you it is a very disappointing start 

[Leanne_T]

Hi @Jenwight 

Once you receive the EE SIM card and install this into the phone the number transfer would take place the next working day. 

For more details please see our Transferring Your Mobile Phone Number to EE, Help page for more information. 

Leanne.