Hi,
I was on Plusnet and was forced to move to another provider, they advised they were setting up with EE and so I switched to EE. I received a new sim card which had its own phone number. I wanted to keep my old phone number and they advised it would transfer over automatically. I then discovered when people called me the phone cuts from 4g down to E for emergency and the caller was directed to my voicemail. I would then receive a text saying voicemail was left even though my phone never rang. I called 150 explained this, they reset my phone settings or something and asked me to reset the phone saying they would call me back, however they could not call me back because the voicemail problem remained. I called them back and they then tried something else and this fixed the voicemail.
I texted a few people, some people received my text from my old ported number, some people did not respond and one person asked me if I had a new number. This was strange that some people got my text on my old number but another had not. Anyway, I called 150 again, explained previous story about voicemail and newly discovered error for the phone number, they said they would reset my phone settings or do something, I then had to reset my phone, and then I had the same issue back of not receiving calls. Can anyone advise if there is anything I can do with my Sony Xperia 10 III as it has in its own settings my old phone number? Thanks in advance.
