Help can’t make or receive calls since upgraded a sim only plan yesterday

[emma829]

It may well have been yesterday as well but no one called me and I didn’t call out.  I also chose BT sports as the add on which I can’t set up as it says it is not working.  When I go on to look at my plans it shows my daughters (under my name) but fails when I select my phone.  I can’t call EE as I have no other phone to use.  Any ideas?  I have turned it off and on again (twice) 

[bristolian]

A change of plan is exactly that - just a change of payment plan. Does your phone show coverage of EE's mobile network?

[emma829]

Ah no. It shows 4g but it is not letting me access any webpages etc. 

[Christopher_G]

Hi @emma829 

If you pop your postcode into our coverage checker and hit 'check status', does it say if there are any maintenance works in your area.

Chris

[emma829]

My daughter’s phone, on my account, is working fine. So it’s not that. It’s as though I’ve been cut off when I upgraded the sim plan.

[bristolian]

Does your phone show VoLTE (Android) or 4G-calling (Apple) next to the coverage indicators?

If you swap SIMs between your phone and your daughter's phone, does the problem follow your SIM or remain with the phone?