Stop securing payment for Top up credit

[sarahj663]

How do I stop a recurring monthly payment (its going straight to credit) but maintain the monthly subscription for my pay as you go sim? 

Thanks

[Katie_B]

Hello @sarahj663. 

Welcome to the community. 

Are you wishing to manually top up each month to continue purchasing your subscription pack rather than an automatic payment being taken?

Katie

[sarahj663]

Thanks for getting back to me.

Somehow I have both a recurring payment being taken that I can not stop with my bank (this is increasing my credit each month) and there is a subscription pack payment being taken. I only need the later. 

[Leanne_T]

Hi @sarahj663 

If you log into your EE account, and select payments, do you have a recurring payment showing? 

Have you contacted your bank to see if the payment can be stopped? 

Leanne 🙂

[sarahj663]

EE are taking two payments a month but getting hold of anyone to stop it is a nightmare. Due to how it's set up with the bank I can't cancel the payment with them....Anyone any suggestions before I go back to the bank?

[Leanne_T]

Hi @sarahj663 

Have you spoken to our customer care team?

Leanne.

[XRaySpeX]

Text STOP REC to 150 to stop any direct card payment. 

[Jimineed]

Customer care team doesn't have an option for this and cuts me off. No not spoken to anyone.

[Katie_B]

Hi @Jimineed.

Welcome to the community. 

When calling 150 are you selecting option 2 and going to the automated service. 

Katie

[SandyPhish]

THANK YOU XRaySpeX

It could be really easy, no? But no... EE needs to have a convoluted, good for nothing website.
I sent them a complaint they should invest in an overhaul of their site. This thing is a mess.

You're a gem though. My mental health thanks you.

*can finally close this nerve-robbing experience...