Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ee top up payment on sim no longer in use

Ktyewalker
Visitor

‎01-03-2024 08:20 PM

Hi there

I am looking for help to cancel an "ee top up vesta" payment that comes out monthly but it is for a sim that is no longer in use. The mobile number doesn't show up in my account when I log in, but the payment keeps coming out of my bank account.

Any help would be appreciated. 

0 Helpful
3 REPLIES 3
Chris_B
Grand Master
Grand Master

‎01-03-2024 09:57 PM

@Ktyewalker  If this is for a PAYG just stop the payment via your bank. 

0 Helpful
354-
Star Contributor
Star Contributor

‎01-03-2024 10:16 PM

@Ktyewalker  - Tenth item on that list - Setting Up Card Payments on Pay As You Go | Billing Help | EE

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎01-03-2024 11:17 PM

Text STOP PACK to 150 from that SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful