Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ee roaming

Louise3641
Explorer

‎31-03-2024 06:14 PM

Ive topped up & cant use my pay as you go sim still

0 Helpful
14 REPLIES 14
Louise3641
Explorer

‎31-03-2024 06:15 PM

 IMG_8106.png

 

IMG_8107.pngIve done all of this

0 Helpful
Northerner
Grand Master
Grand Master

‎31-03-2024 06:28 PM

Hi @Louise3641 

Did you activate your EE PAYG SIM in the UK? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Louise3641
Explorer
In response to Northerner

‎31-03-2024 07:08 PM

Yes
0 Helpful
Northerner
Grand Master
Grand Master

‎31-03-2024 07:56 PM

Hi @Louise3641 

Can you try manually selecting a network. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Louise3641
Explorer
In response to Northerner

‎31-03-2024 08:55 PM

It gives me the following (see attached)
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Louise3641

‎31-03-2024 10:28 PM

Nowt is attached!

Use the Camera icon above your text to upload an image file to here.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Louise3641
Explorer
In response to XRaySpeX

‎01-04-2024 08:45 AM

Can you see attachments now?
0 Helpful
Leanne_T
EE Community Support Team
In response to Louise3641

‎01-04-2024 08:53 AM

Morning @Louise3641 

Sorry no image is showing in your post. 

Did you send a text to activate one of the roaming add-ons? 

Also just to check, have you made a call or sent a text message when connected to the EE network in the UK before travelling? 

Leanne.

0 Helpful
bristolian
Legend
Legend

‎01-04-2024 10:39 AM

In your second post you included a screenshot of a text message "welcome to Spain". This would have needed mobile network coverage to receive, therefore is good evidence your roaming facility is enabled.

Lack of credit is the next most likely reason for any issues using your phone.

0 Helpful