20-03-2023 09:46 PM
I got the PS5 God of War Ragnarok bundle as an add on accessory which was delivered on 21st of Feb. Yesterday was the first time I’d tried to play a game using a disc and the optical drive is faulty and will not spin up or reads the disc. How do I go about getting a replacement?
21-03-2023 08:07 AM
Welcome to the community.
Is the disc in the correct way? Could you test a DVD/BluRay disc in the console to see if it reads that?
Chris
21-03-2023 12:46 PM
Hi Chris,
yes the disc is in the correct way and no disc type works. There’s no disc icon on the screen, just a click from the drive. I’ve spoken to Customer Services this morning and a return has been arranged.
21-03-2023 12:54 PM
OK thanks, @Dannywalls76
I'm glad they've managed to arrange that for you. Hopefully your replacement arrives soon.
Chris