Faulty PS5

Dannywalls76
Explorer

I got the PS5 God of War Ragnarok bundle as an add on accessory which was delivered on 21st of Feb. Yesterday was the first time I’d tried to play a game using a disc and the optical drive is faulty and will not spin up or reads the disc. How do I go about getting a replacement?

3 REPLIES 3
Christopher_G
EE Community Support Team

Hi @Dannywalls76 

Welcome to the community.

Is the disc in the correct way? Could you test a DVD/BluRay disc in the console to see if it reads that?

Chris

Hi Chris,

yes the disc is in the correct way and no disc type works. There’s no disc icon on the screen, just a click from the drive. I’ve spoken to Customer Services this morning and a return has been arranged. 

Christopher_G
EE Community Support Team

OK thanks, @Dannywalls76 

I'm glad they've managed to arrange that for you. Hopefully your replacement arrives soon.

Chris