Ee Wi-Fi London underground not working

[WavyTallManP]

I recently changed phones from a EE Samsung galaxy 10e to a Google pixel 6 Pro with latest software and I've already got a new EE SIM. But when I try to login into EE Wi-Fi auto I go through the normal steps I changed my  pam to sim then connect. Then a message pops up saying EE's authentication problem can anyone help me with my problem?

[Leanne_T]

Hi @WavyTallManP

Thanks for coming here. 

To get this looked into, please call us on 150 and our tech gurus can get this investigated further for you. 

Thanks 🙂

Leanne.

[Northerner]

Hi @WavyTallManP 

Have you set everything up as per EE guide? 

https://ee.co.uk/help/help-new/network-and-coverage/tethering-or-sharing-internet/wifi-on-the-london...

Thanks 

[WavyTallManP]

I tried two different options and still doesn't work. Keeps giving me a message back saying authentication problems

[Katie_B]

Hi @WavyTallManP. 

Have you been able to follow the advice provided by @Leanne_T and speak with our technical care team?

Katie