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Backbone oos according to customer services, but still showing available in stor

Aun1q
Visitor

Hey all, I ordered a backbone on the shop about 2 weeks ago but after confirmation of the order, I hadn't heard anything for a week. I called customer services but they told me that the item was out of stock even though it is showing as available and I was told that the website updates stock levels every Thursday (which seems a little strange). I checked again today and its still showing as in stock - has anyone else had issues ordering this, or have had success ordering it? Cheers

1 REPLY 1
James_B
EE Community Support Team

Hi @Aun1q,

Welcome to the EE Community. 🙂

Our store team will be happy to take a look at your order if you contact them at enquire-store@ee.co.uk.

Thanks

James