Xbox Game Pass

[LRoche05]

Hello, I’m having trouble getting game pass added. We have broadband and the game pass came as part of the package but we’ve never been able to activate it since November. Please can someone help. 

[Neil-O]

@LRoche05 I'm sorry, are you getting an error message? 

Neil

[LRoche05]

It just comes up as cancelled and I have never received a code, I think I just assumed it would roll over from BT

[David-M]

Hi @LRoche05 

Thanks for the reply. Can you try our live chat guides at Broadband | BT Help. They'll be able to look into this for you.

Cheers

David

[LRoche05]

Hello. My Xbox game pass has been showing as cancelled since November. I’ve been advised a code will be emailed within 5 days…..nothing.   I’ve been told to contact Microsoft as it’s their issue to fix…..they have said it is not. 
I am paying an extra £12 for a service I am not receiving. Please can someone help. 

[Paddy-B]

Hi @LRoche05,

Thank you for posting. I'm sorry you haven't received the Code. Please send me your details and I'll take a look at your account to see what's going on.

I have sent you a private message with instructions on how to contact the team.  

Thanks,

Paddy