Hello @Jodiegall86 ,
Welcome to the community,
I am sure you will get it once the 14 days cooling off period has past, as you obviously ordered online or by phone, and so if you decide you are not happy with the new phone, this gives you time to make sure before they send the tablet.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
