I've joined EE this month and already starting to be disapointed.
I've Purchased a new Google Pixel 6A with 125GB per month which would come with a digital Mastercard for £200 as a reward. Now this was a relevant factor in deciding which phone I picked.
There was no disclaimer at first of how long it would take to receive/claim the reward, so I waited a few days.
I finally called and first they said it would take up to 15 days ( I called on the 13th day) so I waited.
Called again, and the second time they said it wouldn't come until 15 days had past. so I waited a few more days, but started a claim with the rewards team with the promise of a call back that never came.
When I called again I was told 15 working days instead of 15 days (but these had passed already) so the lady on the phone said she would claim the reward for me and now it's gonna take another 5 days to receive an e-mail.
This process has already left me disappointed with EE, because by now my details have been checked at least 5 times and they still spill out the excuse that 'they need to do checks'. How many checks do you need? Why does this take so long? Honestly feels like a scam so people won't claim their rewards.
