Galaxy s23 ultra + watch deal

[Chaosky]

Hiya,

So I ordered the galaxy s23 yesterday over the phone, to which I repeatedly asked if I'll be receiving the watch also, all seemed well.

Phones on the way, many emails about that but absolutely nowhere can I find information about the watch; no emails, texts, links, nothing in the contract, nothing in the app. This is concerning as I've specifically signed up for this contract for included watch. And the last thing I want is to be duped into a contract and not receive promised accessory past the point that the contract cannot be ended.

Any help appreciated 🙂

[Gareth43]

If you qualify which you should as you ordered yesterday, they usually  send the watch 15 - 30 days after the phone as been delivered to the same address as the phone was delivered to. 

[Leanne_T]

Hi @Chaosky 

Thanks for coming to the community. 

Your watch will be delivered to your home address 15-30 days after receiving your phone.

Full terms can be found here - Samsung Galaxy S23 Ultra Watch5 (ee.co.uk)

Hope this helps

Leanne.

[Chris_B]

@Chaosky  Just to add the watch is a free gift it doesn’t form part of the phone contract because it’s a free gift, that’s why there is no mention of it.  

[Emma1984b]

You have 31 days to claim the watch on ee website.. u show them the receipt for the phone and they send u the watch.. I had to do this to get my ear buds last year.. if u don't claim it within 31 days u loose it

[Katie_B]

Good morning @Emma1984b. 

Sometimes customers are required to complete their claim, however, this deal is direct with EE and will be auto fulfilled and sent to the address on the customers account 15-30 days after purchase. 

Katie