EE perks Login not working

[emem6]

Hello, 

I signed up to EE perks through my NHS email on Saturday 17th Feb 2024, I activated my account through my NHS email. However, I can no longer log into the EE perks site using my regular email address (or NHS email address), and when I request new password, I do not receive an email allowing me to reset password. Please can you help ? 

Kind regards, 
Em 

[Leanne_T]

Hi @emem6 

Thanks for coming to the community. 

Have you had an email from the perk team confirming the account has been set up and to verify the details? 

Leanne.

[emem6]

Thanks for the reply! 

No I haven't had anything yet 😞 

[Leanne_T]

Thanks @emem6 

This can take 1-2 working days, please check the work email junk/spam folders and let me know if you have an email after this timeframe 🙂

Leanne.

[emem6]

Hi Leanne, it has now been 2 working days and I still haven’t received the email, please can you help? 

[Leanne_T]

Hi @emem6 

What happens when you log in using the work email and password you set up? 

Leanne.

[emem6]

When I enter email address and password, it says login details supplied are invalid 

and when I try to reset password, I don’t receive an email to reset 

[Leanne_T]

Thanks @emem6 

I have sent you a private message on here for some extra details 🙂

Leanne.