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Sim not working in laos

Pcoonan
Investigator
Investigator

‎17-02-2024 08:40 AM

Before i went travelling i changed my sim to pay as you go. Now it says my sim is not connected to any network so i cant recieve calls or texts . When i try and top it up i cant as it wont send my code to 150. I need the sim to work for two factor authentification for my bank . I am stressed. What can i do ?

0 Helpful
14 REPLIES 14
Chris_B
Grand Master
Grand Master

‎17-02-2024 08:43 AM

@Pcoonan  Did you use that sim in the UK before you flew out of the UK ? 

Pcoonan
Investigator
Investigator
In response to Chris_B

‎17-02-2024 08:49 AM

Yes for years
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Pcoonan
Investigator
Investigator

‎17-02-2024 08:51 AM

It says not registered with network but then today i got a voicemail from ee, but cant listen to it 

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XRaySpeX
Grand Master
Grand Master

‎17-02-2024 09:24 AM

It takes 30 days to cancel a contract & before it is moved to PAYG. Had that change taken place while abroad you can't now use it at all while abroad. To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Pcoonan
Investigator
Investigator
In response to XRaySpeX

‎17-02-2024 09:28 AM

Im meant to be abraod 8 months. None of this was said to me. Is there
anyone who can do it for me in the Uk ?
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Pcoonan

‎17-02-2024 09:36 AM

Only by sending it to friend in UK to make a call or text from it & then returning it to you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Pcoonan
Investigator
Investigator
In response to XRaySpeX

‎17-02-2024 09:38 AM

Sent my phone with my sim card in ?
What about if i get my friends to change it to a contract will it then work?
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Pcoonan

‎17-02-2024 09:50 AM

No, just the SIM. That's the problem.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Pcoonan
Investigator
Investigator

‎17-02-2024 09:52 AM

Did you ever get it sorted ?

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