Roming

Mas145 · ‎20-02-2024

Hello. I don't receive an SMS message to turn on Roaming. I can't buy instrument packages at all, how can I do this?

bristolian · ‎20-02-2024

Are you on PAYG or pay-monthly? Are you currently abroad? What do you mean by "instrument packages"?

On PAYG, roaming is auto-enabled once your phone is used in the UK first.

If you now find yourself abroad without having enabled roaming on pay-monthly, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Mas145 · ‎22-02-2024

so I have to go to England to receive the text message about switching on roming. Is it possible to refund the money I deposited into my account?

Katie_B · ‎22-02-2024

Hi @Mas145.

To discuss a refund please contact our customer care team on +44 7953 966 150.

Katie

XRaySpeX · ‎23-02-2024

You need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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