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Roaming help

Davidm1066
Explorer

‎09-09-2023 04:05 PM

So I have 28 EE Sims (data and phone) all on a business share contact.. this happened other a year ago and now it’s happened again and my reseller and EE don’t have any answers. 

I am currently in Portugal and phone was fine for several days and then all off a sudden the 5g disappeared and 3G did and o lost all internet .. I tried everything even swapping with my wife’s Sim (same contract) and it proved my phone was ok and was the sim… I contacted the reseller and everything was apparently fine on the account.. I bought a local esim and all ok with my phone.. no several days on my wives phone done exactly the same .. looks like we both have a limit whilst roaming but apparently not according to EE but I think the operator NOS is restricting us.. no other networks to choose .. any ideas .. I have a iPhone and the other phone is a Samsung.. 

0 Helpful
6 REPLIES 6
EssexBoyEE
Ace Contributor
Ace Contributor

‎09-09-2023 04:10 PM - edited ‎09-09-2023 04:12 PM

Have you exceeded your Monthly Roaming Data Usage quota or FUP. I believe the FUP is 30gb when Roaming

0 Helpful
Schockwave
Community Hero
Community Hero
In response to EssexBoyEE

‎09-09-2023 04:20 PM - edited ‎09-09-2023 04:21 PM

@EssexBoyEE , if on contract it is 50gb, on pay as you go it is 25gb.

@Davidm1066  how long have you been abroad?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Davidm1066
Explorer
In response to Schockwave

‎09-09-2023 04:30 PM

We have been hear for 8 days with another 3  to go .. total share pot is 100gb and no way I have got any way near that .. don’t know the exact usage but will prob be around 3-4 gig and her ladyship leas but lasted a day longer .. at the end of the month total share pot is normally around 45gig of usage…

0 Helpful
Schockwave
Community Hero
Community Hero
In response to Davidm1066

‎09-09-2023 04:36 PM

@Davidm1066 , have you done a manual network search to see if you can hook up to another network? It could be a network problem in Portugal.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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Davidm1066
Explorer
In response to Schockwave

‎09-09-2023 04:43 PM

Had pages to try and in the end said it must be the network over hear .. then my wife’s down the same two days later .. odd thing it I know my phone can pick up another network and work fine on 5g as the esim is working fine but when I search using the EE sim I can’t find the other network, like it’s blocked as it’s no there preferred partner 

0 Helpful
Leanne_T
EE Community Support Team
In response to Davidm1066

‎10-09-2023 08:06 AM - edited ‎10-09-2023 08:07 AM

Hi @Davidm1066 

If you manually search for other networks on both phones do any show available? 

Can you make calls and send texts?

Leanne 🙂

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