Receiving calls from UK while I am in Hong Kong

[ferrywlto]

Hello I would like to know does Rest of World Minutes add-on include allowance on receiving calls from UK while I am living aboard (e.g. Hong Kong)?  Or it still charge the roaming rate of £1.8/min? Thank you.

[Christopher_G]

Hi @ferrywlto 

Welcome to the community,

You can find all roaming information for Hong Kong here. 🙂

Chris

[ferrywlto]

Hi Chris, thanks for the link. So in short Rest of World Minutes add-on does not cover receiving call from UK to HK? If yes is it possible to have a refund for the add-on I purchased today? 😢 

[Christopher_G]

Roaming add-ons give you minutes for making and receiving calls whilst you're in Hong Kong, @ferrywlto.

Which add-on exactly was it that you chose? The 'learn more' button next to it should tell you what is included.

Chris

[ferrywlto]

Hi Chris, since I am a pay as you go customer, it seems these are the only rate available? 

And this was what I chose. Much appreciated for the help.

[Christopher_G]

Thanks, @ferrywlto 

I think that add-on is for calling abroad from the UK to another country outside of the EU. I recommend speaking to our Mobile Care team so they can try and remove it for you.

Chris

[XRaySpeX]

The Rest of World IDD add-on of 100 minutes is for calls to select non-EU countries from UK.