No reception abroad

jonnyraptor
Explorer

I have been with EE and orange for over 25yrs and everytime I go abroad I get ripped off and can't even make calls and texts .my daughter is on O2 and has no probs at all 

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

@jonnyraptor : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Contract always have been ,I received a text from EE when I landed saying select a data bundle I selected one for £35 which lasted less than 24hrs and have had no reception now since Saturday now I see on EE website you can apparently pay just 25 to use your plan from home. Why wasn't this clearer and why do I have no reception? 

bristolian
EE Community Star
EE Community Star

What another user can do abroad has little bearing on troubleshooting your issue.

If you received a text message when you first landed abroad, then your phone had a connection to a local network thus proving roaming was active. Try toggling flight mode or manually selecting an alternative local network as there is clearly a problem with the one you're currently connected to.

Your billing add-ons are a separate issue.

Where abroad?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)