International call

[robbarreto]

Hi there, I’m currently in Portugal but I need to make a call to a landline in London, but I haven’t been able to. May you please help?

[Leanne_T]

Hi @robbarreto

Thanks for coming here. 

Can you call other UK landlines and mobiles? 

Speak soon. 

Leanne.

[robbarreto]

Thank you for your reply. 

No I can only message atm. 
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[mod edit: please don't post personal details on the forum]

[Leanne_T]

Hi @robbarreto

Can you receive calls and texts? 

Do you have signal? 

Also, what happens if you try and make a call? 

Leanne.

[robbarreto]

Hi Leanne

Yes I can and signal is also fine.

The problem is only on calling UK.

[Leanne_T]

Thanks @robbarreto

Can you try manually connecting to another network in the phone settings, to see if you can make calls? 

Leanne.

[bristolian]

There's two account-level settings needed to use EE phones outside the UK

1: International roaming - enables your phone to connect to foreign networks

2: Call abroad & premium rate. It sounds like this may not be enabled.

Manually connecting to an alternative local network, will be the test.