Signal issues with pictures

[Aphra]

 

 so the difference between the two photos is switching between 5g and 4g in an area that has "good" coverage. I'm finding I have to keep going into airplane mode and out. Or going between connection types to get my phone to actually be a usable phone. WiFi calling always works. Is this likely to be a phone fault I should try to contact EE about or is it just EE now? I've been with EE for 15 years and I'm considering leaving. 

[bristolian]

Do you have any signal monitoring apps installed? It would be interesting to see which bands &/or carriers you were using in both those cases.

Is this issue specific to one location? And is it a recent one?

[Aphra]

No signal monitoring apps installed. Are there any you'd recommend? It's happening across a large area probably a 30 mile radius. It's been a problem over the last 3 months. I've reported issues on EE a couple of times but nothing seems to come back as an obvious issue 

[bristolian]

A 30mile radius is likely too large to be a single site issue. Out of interest, where - roughly - is this?

NetMonitor Lite will give you basic info on band/tech in use, without overcomplicating it. If you've used the "report a problem" link without any improvement, this may be a traffic-related loading issue - do the speeds vary depending on time/day? Pushing the issue through EE CS would be the next step.

Knowledge of some of the output from NML could be useful with EE CS - eNB info, band & carrier info should help.

[Aphra]

It's the Nuneaton area into Coventry. Speeds can vary depending on the time of day. I'll download NML and approach customer service. Thanks for your ideas