Completely dead in Coulsdon

[anuvc798]

Don’t know why but there is absolutely no service and I mean completely dead service in Coulsdon. Been the issue for over 2 hours now. Not able to receive, send call, use data and text. 

a complete shutdown.

anyone help ?? 

[Northerner]

Hi @anuvc798 

Have you tried restarting your device. 

Have you checked EE network status checker:

https://coverage.ee.co.uk/coverage/ee

Thanks 

[anuvc798]

I did try restarting my device, checked the network status checker and more but to no avail. 

[Northerner]

Hi @anuvc798 

You can report issues on the checker. 

Thanks 

[sambrown94]

Exact thing has happened to me in Scotland 

[bristolian]

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@anuvc798 wrote:

checked the network status checker and more but to no avail. 

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The status checker serves 2 purposes.

"Check coverage" - what is the predicted service in this area?

"Check status" - are there any known issues here? Subsequent options for "report a problem" or "keep me posted" depending.

Which options have you followed?

[BOSSCHAD]

Hi I checked the status and it says no problem even though it has affected 2 of my devices which both run on EE sim respectively, its been the issue from 7.00pm yesterday

[Katie_B]

Thanks for getting back to us @BOSSCHAD. 

You should be able to report the issue using the network checker. 

Please ensure you are selecting status then the option to report a problem will appear. 

Katie

[BOSSCHAD]

I did that yesterday itself

[Katie_B]

Did you get a reference @BOSSCHAD?

Katie